Frequently Asked Questions - Recontract & Termination

You would have to write in or contact your Account Manager. If you do not know your Account Manager, you may also email us at or call in at 6723 8100

You can renew your plan when your contract is due (Anytime within the 3 Months before your contract expiry date).

If you wish to renew before it is due, you may also do so but do note that you can only upgrade your bandwidth and plan. You will not be able to downgrade your bandwidth and plan.

Please be informed that a termination notice of 1 month in writing is required.

Kindly send an official termination letter which consists of company letterhead, company stamp, and authorized signature to

You will have to pay us the premature charge minus the subscription fees for the balancing months of the contract.

You will need to come down to our HQ and return us the modem. Our HQ address is: 20 Bendemeer Rd, #01-09, Singapore 339914