Frequently Asked Questions - Billing

You will be charged the pro-rated part month charges from the time you joined ViewQwest and like all other service providers, you will also be charged 1 month in advance to your services with us.

You may refer to the below illustration on how you can read your 1st bill with us.

Eg. You signed up with us on 8 Dec 2020. Your bill period is from 8 Dec 2020 to 31 Jan 2021

1. You will see a pro-rated part month charge from 8 Dec 2020 to 31 Dec 2020 (From the start of your service till the last day of the month)

2. As each bill is charged 1 month in advance, you will also see a full month charge from 1 Jan 2021 to 31 Jan 2021.

For all subsequent month payments, you will be charged 1 month in advance.

Eg. Your bill and payment in February will be for the service in March.

The start date of the billing cycle will be on the 1st day of every month.

Credit card, Debit card, Interbank Giro Transfer and Cheque Payment.

It will take around 3 – 4 weeks for the bank to approve once all documents have been fully submitted to the bank by ViewQwest. Once the bank has approved, ViewQwest Billing Team will send an email to inform you.

It will be subjected to credit evaluation and approval assessment based on your last 3 years’ financial statement.