Join the ViewQwest Family

ViewQwest is one of the fastest growing and dynamic brands in Singapore’s telecommunications industry. We strive to deliver consistent and outstanding service to our customers and we have an amazing team of people behind our success. Not only do we believe in our products and services, we are also passionate and proud of the work that we do.

At ViewQwest, we believe that an environment that celebrates diversity is one where we can share and learn from each other, and it encourages innovation and creative out of the box thinking. ViewQwest is an Equal Opportunity Employer, and we do not discriminate against anyone based on age, gender, nationality, race, disability, religion or sexual orientation. We are a huge proponent of an open door policy and encourage our staff to come forward and propose any ideas they might have. We provide the canvas and you complete the painting.

Current Openings

The candidate will drive improvement in customer satisfaction, retention and advocacy. Working closely with Customer Relations and Quality Assurance Teams to implement Quality Assurance performance metrics such as mystery shopper, retail audit, twice yearly internal audit of processes, Brand Awareness Survey (BAS), and Net Promoter Survey (NPS), the candidate will work with individual teams to recommend on action plans based on customer survey data collected at each milestone of the customer journey.

Responsibilities
  • Learn creation & Enhancement of weekly, monthly, and ad-hoc Customer Experience reports for ViewQwest
  • Prove or disprove hypotheses to drive Customer Experience improvements and use data and insights to validate hypotheses
  • Blend quantitative insights with qualitative insights and functional knowledge to develop business cases and process improvement recommendations
  • Work with cross-functional teams and subject-matter experts to validate analyses and recommendations
  • Analyse data across the region and benchmark to other regions to identify trends and draw insights
  • Identify issues, analyses available data and information, and recommends changes to management
  • Communicate analysis and findings in a compelling manner
  • Acts as a Customer Experience and BAS + NPS Champion & Advocate
Requirements
  • Degree or diploma in Business Management/Administration required.
  • Ability to balance competing priorities in a very dynamic/fast paced environment.
  • Excellent planning, prioritizing and organizational skills required.
  • Excellent written, verbal, and presentation skills required.
  • Excellent meeting facilitation, planning and management skills required.
  • Excellent analytical and quantitative skills.
  • Demonstrated ability to work effectively across organisational boundaries.
  • Knowledge and/or experience with the Telecommunications industry will be a bonus.
  • Prior experience in Customer Service and Quality Assurance will be a bonus.
  • Ability to use Tableau, SQL Server and other statistical tools strongly desired.

Interested candidates should submit their resume in word format (.doc) to Hr.sg@viewqwest.com.

We will keep non-shortlisted resumes on file in consideration of future opportunities.

We are looking for a dynamic individual to join ViewQwest, a home grown Internet Service Provider that is driven by technical innovation and our commitment to excellent customer service. We’re at the forefront of technological innovation, with our network and infrastructure built entirely on next generation connectivity. We’re constantly innovating to deliver customer-centric solutions to connect the world.

You will be responsible for driving sales and growth within one of ViewQwest’s most important and strategic markets. As Account Director, you will have quota responsibility for the Carrier Services/International Business segment for ViewQwest.

Responsibilities
  • Lead and manage a high performing sales team to achieve and/or exceed targets
  • Develop sales strategy to grow market penetration and revenue growth for ViewQwest in the Carriers Services/International Business segment
  • Develop a trusted advisor relationship with key accounts and customer stakeholders and seeking out opportunities on the area of growth
  • Opportunity gap analysis and programs to develop incremental sales
  • Support C level executive team on business analytics for corporate reporting
  • Support corporate sales/business analysis needs when required.
  • Provide data to assist in the forecast process.
  • Maintain consistent results through cadence management, mentoring and coaching.
Requirements
  • Degree in Business, Marketing, IT engineering or other related field.
  • 5-8 years of account management experience in an IT/ Telco company managing carriers or large corporate customers will have an added advantage.
  • Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market.
  • Proven capabilities in managing large, complex corporate accounts with high level of accountability.
  • Ability to think creatively, identify problems and offer solutions with minimal guidance.
  • Ability to direct and motivate indirect internal stakeholders towards the achievement of established objectives.
  • Incumbent should be Independent, mature, self-driven and aggressive in sales with established track records.
  • Incumbent should possess self-confidence and the willingness to work as a team.
  • Strong communicator that is able to articulate and influence decisions both internally and externally.

Interested candidates should submit their resume in word format (.doc) to Hr.sg@viewqwest.com.

We will keep non-shortlisted resumes on file in consideration of future opportunities.

Responsibilities
  • Learn creation & Enhancement of weekly, monthly, and ad-hoc Customer Experience reports for ViewQwest
  • Prove or disprove hypotheses to drive Customer Experience improvements and use data and insights to validate hypotheses
  • Blend quantitative insights with qualitative insights and functional knowledge to develop business cases and process improvement recommendations
  • Work with cross-functional teams and subject-matter experts to validate analyses and recommendations
  • Analyse data across the region and benchmark to other regions to identify trends and draw insights
  • Identify issues, analyses available data and information, and recommends changes to management
  • Communicate analysis and findings in a compelling manner
  • Acts as a Customer Experience and BAS + NPS Champion & Advocate
Requirements
  • Degree or diploma in Business Management/Administration required.
  • Ability to balance competing priorities in a very dynamic/fast paced environment.
  • Excellent planning, prioritizing and organizational skills required.
  • Excellent written, verbal, and presentation skills required.
  • Excellent meeting facilitation, planning and management skills required.
  • Excellent analytical and quantitative skills.
  • Demonstrated ability to work effectively across organisational boundaries.
  • Knowledge and/or experience with the Telecommunications industry will be a bonus.
  • Prior experience in Customer Service and Quality Assurance will be a bonus.
  • Ability to use Tableau, SQL Server and other statistical tools strongly desired.

Interested candidates should submit their resume in word format (.doc) to Hr.sg@viewqwest.com.

We will keep non-shortlisted resumes on file in consideration of future opportunities.

We are looking for a dynamic individual to join ViewQwest, a home grown Internet Service Provider that is driven by technical innovation and our commitment to excellent customer service. We’re at the forefront of technological innovation, with our network and infrastructure built entirely on next generation connectivity. We’re constantly innovating to deliver customer-centric solutions to connect the world.

Responsibilities
  • Manage a Juniper and Cisco infrastructure environment consisting of 1000+ nodes.
  • Monitor, support and configure Juniper and Cisco routers and switches as well as all necessary security applications. Provide ongoing network maintenance, including updates and security patches.
  • Monitor, evaluate and solve potential network performance issues. Manage infrastructure- related and other network requests and problems. Support customers via email, telephone and face to face interactions.
  • Responsible for tier 2 escalations and support. Liaise with other Network Operations Center.
  • Develop and maintain documentation related to the installation, administration and maintenance of network infrastructure.
  • Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance reports according to the SLA framework.
  • Evaluate new network technology. Assist with the planning and design of future network architecture.
Requirements
  • Diploma or Degree in Computer Science, Information Technology, Engineering or a related field.
  • 3+​years’ experience deploying and managing infrastructure, especially in a 1,000+​user distributed environment.​ Qualified candidates should have well rounded experience with network diagnosis, configuration and problem resolution.
  • Strong analytical; skills and has a flair for dealing with technical and operational problems.
  • Good interpersonal skills and fluent in communication
  • Knowledge of GPON technology, Fiber Optics and IP technology.
  • Possess of experience in ISP environment will be an advantage.
  • Professional certification like CCNP or JNCIA will be preferred.

Interested candidates should submit their resume in word format (.doc) to Hr.sg@viewqwest.com.

We will keep non-shortlisted resumes on file in consideration of future opportunities.